ONYXCUSTOMS Shop

How long will it take to receive my shoes?

  • Please allow 2 business days to ship and a tracking number will be sent to you once the shoes have been shipped.

What kind of condition are the shoes in?

  • The condition of the shoe will be found in the description (new/used). All used shoes are refurbished. 

Are there returns?

  • No. 

Can I design my own shoe for you to customize?

How do you receive payments?

  • Credit cards are accepted with Stripe, but PayPal is always an option. 

What kind of paint is used on the shoe? Is it durable? 

  • Yes! acrylic leather paint is used on the shoe and it's extremely flexible and crack free. On top of that - if finishers painted on top to add layers of durability and prevent scuffing/chipping.

How much do you charge if I do end up scuffing the shoe? 

  • $20. Ship them back to me and I'll fix them for you. 

When do you release new shoes?

  • I'm going to be working on a new collection at all times (so expect one every couple of months), but I will be releasing exclusive one of one's on Mondays!  
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